Effective Date: May 27, 2026
Last Updated: May 27, 2026
This Privacy Policy describes how Pangolin Trailers, Inc. and its brands, divisions, DBAs, and related operations, including Pangolin Composites and Pangolin USA, collect, use, disclose, and protect personal information.
For purposes of this Privacy Policy, “Pangolin,” “Company,” “we,” “us,” or “our” refers to Pangolin Trailers, Inc., Pangolin Composites, Pangolin USA, www.pangolintrailers.com, www.pangolinusa.com, and any related websites, landing pages, subdomains, forms, ecommerce pages, dealer pages, reservation pages, quote pages, marketing pages, or online services operated by or on behalf of Pangolin.
By using our website or submitting information to us, you acknowledge that you have read and understand this Privacy Policy.
We may collect personal information directly from you, automatically through your use of our website, and from third parties.
We may collect information you voluntarily provide, including:
Our website may allow customers to create accounts, request quotes, place reservations, make deposits, purchase products, purchase accessories, purchase parts, or complete other transactions through WooCommerce or other ecommerce tools.
If you make a purchase, reservation, deposit, or other payment through our website, payment information may be collected and processed by third-party payment processors, including Stripe, Authorize.net, or other payment providers we may use in the future.
Pangolin does not intentionally store full credit card numbers on its own servers. Payment processors may collect payment card details, billing information, fraud-prevention data, transaction records, and related payment details in accordance with their own privacy policies and security practices. We may receive limited transaction details, such as payment status, order amount, billing information, last four digits of a payment card, payment token, transaction ID, or confirmation information.
We may offer, link to, or work with third-party financing providers. If you apply for financing or request financing information, you may provide information directly to a financing provider or authorize us to share information with a financing provider, dealer, or partner.
Financing providers are separate third parties and may have their own privacy policies, terms, credit review processes, and data practices.
When you visit our website, we may automatically collect certain information about your device and website activity, including:
We use this information to operate the website, improve user experience, measure marketing performance, detect fraud, protect security, troubleshoot issues, and understand how visitors use our website.
We may receive information from third parties, including:
We may use personal information for the following purposes:
We do not sell, rent, or lease customer lists in the traditional sense. However, some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly, and certain advertising, analytics, or tracking activities may be considered a sale, sharing, or targeted advertising under those laws.
We may disclose or share personal information as described below.
We may share personal information with trusted service providers, vendors, contractors, and technology partners that help us operate our business, including:
These parties are authorized to use personal information only as needed to provide services to us or as otherwise permitted by law.
We may share personal information with authorized dealers, affiliates, referral partners, sales representatives, or business partners when reasonably necessary to:
We may share information with payment processors, fraud-prevention services, financing providers, lenders, or related partners to process payments, deposits, reservations, financing requests, credit applications, refunds, chargebacks, and transaction-related services.
We may share or make available certain website activity, device information, cookie identifiers, advertising identifiers, hashed contact information, or similar data with analytics and advertising partners to measure website traffic, improve performance, run marketing campaigns, track conversions, create audiences, and deliver or measure relevant advertising.
These partners may include Google Analytics/GA4, Google Tag Manager, Google Ads, Meta, Microsoft Clarity, TikTok, Reddit, LinkedIn, and other analytics, advertising, or marketing technology providers we may use.
Depending on your location, these activities may be considered targeted advertising, sharing, or sale under applicable privacy laws. Where required, we will provide a way to opt out.
We may disclose personal information if we believe disclosure is necessary or appropriate to:
We may disclose or transfer personal information in connection with an actual or proposed merger, acquisition, financing, reorganization, joint venture, sale of assets, bankruptcy, change of control, or similar business transaction involving Pangolin or part of our business.
We may share personal information for any other purpose with your consent or at your direction.
Our website may use cookies, pixels, web beacons, tags, scripts, SDKs, local storage, analytics tools, session-replay tools, heat-map tools, and similar technologies.
These technologies may be used to:
We may use tools such as Google Analytics/GA4, Google Tag Manager, Google Ads conversion tracking, Meta Pixel, Microsoft Clarity, TikTok Pixel, Reddit Pixel, LinkedIn Insight Tag, and other similar tools.
You can usually control cookies through your browser settings. If you disable cookies, some website features, account features, cart features, checkout features, or personalization features may not work properly.
Where required by law, we may provide a cookie banner, cookie preference tool, privacy choices link, or similar mechanism to manage certain tracking preferences.
If you provide your email address, phone number, or other contact information, we may contact you about:
You may opt out of marketing emails by clicking the unsubscribe link in our emails or by contacting us at info@pangolintrailers.com.
Even if you opt out of marketing emails, we may still send transactional, administrative, warranty, recall, legal, security, or service-related emails.
If you provide your phone number, Pangolin may contact you by phone or text message regarding your inquiry, quote request, reservation, order, payment, dealer inquiry, warranty matter, service request, or other business relationship with us.
If you separately consent to receive marketing text messages, we may send promotional or informational text messages about Pangolin products, launches, dealer opportunities, events, or offers.
Message and data rates may apply. Message frequency may vary. Consent to receive marketing text messages is not required as a condition of purchasing any product or service.
You may opt out of marketing text messages by replying STOP. You may request help by replying HELP.
We do not sell or share mobile opt-in information or SMS consent data with third parties or affiliates for their own marketing or promotional purposes.
You may choose to submit reviews, testimonials, photos, videos, social media posts, comments, feedback, or other content to Pangolin.
By submitting content to us, tagging us, responding to our request to use your content, or otherwise giving us permission, you authorize Pangolin to use, reproduce, display, publish, modify, distribute, and promote that content in connection with our website, social media, advertising, marketing, sales materials, dealer materials, investor materials, and other business purposes, subject to applicable law.
We may identify you by first name, last initial, city, state, company name, social media handle, or other information you approve or provide.
Please do not submit content that you do not have the right to share.
From time to time, we may offer contests, sweepstakes, giveaways, promotions, surveys, or similar activities.
If you participate, we may collect information such as your name, email address, phone number, mailing address, social media handle, entry information, eligibility information, prize fulfillment information, and any other information needed to administer the activity.
Promotions may be subject to separate official rules, terms, eligibility requirements, and disclosures. If there is a conflict between this Privacy Policy and promotion-specific rules, the promotion-specific rules will control for that promotion.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required or permitted by law.
Examples include:
We may retain de-identified, aggregated, or anonymized information for analytics, research, reporting, product improvement, or business purposes.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.
These safeguards may include SSL/TLS encryption, secure hosting, access controls, authentication, vendor controls, monitoring, backups, and other security measures.
No method of transmission over the Internet, wireless network, or electronic storage is 100 percent secure. We cannot guarantee absolute security of any information transmitted to or stored by us.
If a security incident involving personal information occurs, we will investigate and provide notice to affected individuals, regulators, or other parties when required by applicable law.
Depending on where you live and the laws that apply, you may have certain rights regarding your personal information. These rights may include the right to:
To submit a privacy request, contact us at:
Email: info@pangolintrailers.com
Phone: 772-210-5752
Mail: Pangolin Trailers, Inc., 969 SE Federal Hwy #100, Stuart, Florida 34994
We may need to verify your identity before processing certain requests. Verification may require confirming information we already have about you or asking you to provide additional information.
We may deny or limit a request where permitted by law, including where information is needed to complete a transaction, provide a requested product or service, maintain warranty or recall records, detect security incidents, prevent fraud, comply with legal obligations, exercise legal rights, or maintain internal records consistent with applicable law.
If you are a California resident, California law may provide you with additional rights regarding your personal information.
Depending on our legal obligations and your relationship with us, you may have the right to request:
We do not sell customer lists in the traditional sense. However, our use of certain cookies, pixels, analytics tools, advertising platforms, retargeting tools, or similar technologies may be considered a “sale,” “sharing,” or targeted advertising under some privacy laws.
To exercise privacy rights or request opt-out assistance, contact us at info@pangolintrailers.com.
If we create a separate privacy choices, cookie preferences, or “Do Not Sell or Share My Personal Information” mechanism in the future, we will make it available through our website.
Pangolin is based in the United States. Our website is intended primarily for users located in the United States.
We may receive inquiries from individuals located outside the United States, including Canada, the European Union, the United Kingdom, Australia, or other jurisdictions. If you access our website from outside the United States, you understand that your information may be transferred to, processed in, and stored in the United States or other locations where our service providers operate.
Laws in the United States may differ from laws in your location.
At this time, we may limit or restrict international orders, shipments, transactions, or services.
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under 13 without appropriate parental consent, we will take reasonable steps to delete that information.
If you believe a child under 13 has provided personal information to us, please contact us at info@pangolintrailers.com.
Our website may contain links to third-party websites, platforms, tools, dealers, payment processors, financing providers, social media pages, maps, videos, shipping providers, or other services that we do not control.
This Privacy Policy does not apply to third-party websites or services. We are not responsible for the privacy practices, security, content, or policies of third parties.
We encourage you to review the privacy policies and terms of any third-party websites or services you use.
We may store and process information using third-party hosting providers, cloud service providers, CRM systems, ecommerce platforms, payment processors, analytics tools, advertising platforms, communication tools, and other vendors with whom we have contracted.
These providers may store or process information in the United States or other locations.
We may update this Privacy Policy from time to time to reflect changes in our business, website, products, services, data practices, technology, or legal obligations.
When we update this Privacy Policy, we will revise the “Last Updated” date above. If changes are material, we may provide additional notice, such as a website notice, email notice, account notice, or other communication.
Your continued use of our website after an updated Privacy Policy is posted means you acknowledge the updated Privacy Policy.
We intend to review and update this Privacy Policy at least annually or as needed to reflect changes in our personal information practices, website functionality, ecommerce operations, marketing tools, legal requirements, and business operations.
If you have questions, comments, requests, or concerns about this Privacy Policy or our privacy practices, contact us at:
Pangolin Trailers, Inc.
969 SE Federal Hwy #100
Stuart, Florida 34994
Email: info@pangolintrailers.com
Phone: 772-210-5752
